Proven Process
Author: Blake Babcock SSE Proven Process As part of our EOS journey we have developed a proven process. What is a proven process? “A proven process is the proven way you provide your service or product to your customers. You do it every time and it produces the same result.” More on the EOS Proven […]
Net Promoter® Score (NPS) Explained
Author: Blake Babcock Net Promoter® Score (NPS) Explained What is an NPS Score? “Net Promoter® Score (NPS) is a client satisfaction and service quality metric based on a single survey question that asks staffing clients how likely they are to recommend your firm to a friend or colleague. Clients respond using a numeric scale of 0-10, […]
All Things NPS
All things NPS Author: Rachel Mack How are you measuring your customer service experience? It goes without saying that every business cares about their customer service experience, but how do you know what you’re providing to your customers is the quality you are looking for? Our goal at SSE is to provide a WOW experience […]
3 Reasons to Consider a Contract Role
3 Reasons to Consider a Contract Role Author: Katie Forsha Calling all new grads! With school coming to a close and summer approaching, now is the time to evaluate your options as you enter the workforce. While we know there are lots of career paths you can take, we want to let you in on […]
SSE Explained: GWC
SSE Explained: GWC Author: Blake Babcock Hey, it’s me again…talking EOS. Yeah, I’m obsessed…because it works. An essential component of EOS is “GWC” as it relates to individuals in their seat (aka their role within the organization). Whether you’re running on EOS or not, this simple tool can help provide clarity to the employee and […]
Fall 2022 Events
Fall 2022 Upcoming Events Author: Victoria Cohen Upcoming Events in NE Ohio We are excited to share these incredible events in happening Northeast Ohio this Fall! Don’t miss out! Engage! Cleveland 9/29: Inaugural Generation NEXT Awards 11/3-11/4: 5th Annual Lead CLE: Professional Development Conference 11/17: CLEducation: Pursue Your Purpose Cleveland SHRM 9/27: Virtual […]
SSE Explained: Clarity Breaks
SSE Explained: Clarity Breaks Author: Blake Babcock How often do you take time to just sit and think? I’m not talking about the random space out and start thinking and or worrying about 100 other things I mean dedicating time, in a quiet space away from your email, your phone and distractions (the memes will […]
A Fool-Proof Method to Nailing the Interview
A Fool-Proof Method to Nailing the Interview Author: Katie Forsha We all know the interview process can be daunting, especially when it comes to behavioral-based questions. So, how do you conquer this portion of the interview? Meet the STAR method. While we aren’t the first to create this interview hack, we have seen the success […]
April SSE Listening Party
April SSE Listening Party Author: Katie Forsha Another month, another playlist! When I say these playlists have shifted the energy in the office, I mean it. In our weekly meetings where we call out any company WOW’s, there is always someone who mentions that they ‘loved the vibe’ of the office on Tuesdays (the designated […]
How to: Stand out in a Crowd
How to: Stand Out in the Crowd Author: Blake Babcock With a staffing and recruiting industry that is so commoditized, there is an increased importance in separating yourself from your competitors. Consider your secret sauce – what is it that makes you stand out in the crowd? How do we as an employer ensure we’re […]